This month my Subscribe and Save order from Amazon was split into two parts once again so I had to wait on two different shipments.

And once again when they were delivered, the drivers didn’t knock on the door to let me know the delivery was there. I had to keep clicking on the web page until I saw they were delivered.

Anyway, once I opened the second package I noticed a lot of white stuff all over everything. It turned out the sack of flour was ripped the entire way through and had spilled all over everything. Yuck!

Well, ok, not that hard to clean up. At least it wasn’t a gooey liquid.

So I went to the Amazon site to report it and get a replacement.

But when I reported it as ripped and spilled, I got a message that it could not be returned (hell, I knew that, I didn’t want to return the damn thing!) and it said to contact customer support, and there was a button.

Pressing the button took me— 

—into an endless loop.

In the past I used to be able to choose between a chat or a phone call. Not this time. I was sent back to choose which product and start the process all over again. No option to get a call or a chat.

I searched and searched, but nada.

So I changed browsers, thinking perhaps that was the problem, but nope. Same vicious infinite loop. There seemed to be no way out of the endless loop.

So I tried exploring other options and help pages.

Finally, I got into the digital items area and saw there was a customer service button, so I tried that, and it took me to a chatbot.

I explained my problem and it told me I should go to the returns page (Aaghhhh!)— OR it could handle it right there.

Whew!

In a few short exchanges I got it to set up a replacement shipment.

Damn, but I hate Amazon. It gets worse all the time. I keep saying that I’m going to reduce my dependency on it, and maybe this time I’ll mean it.